When you open a patient’s case from the Dashboard, you’re taken to the detail of that case – which also gives you access to all the detail regarding that particular patient. Let’s take a look at the different areas of this screen:
In the upper left of the screen you’ll see the patient’s basic information: their profile photo, name, age and sex. Clicking any of this information will open their complete profile.
The horizontal bar under the Patient Profile lists all of the patient’s open cases; these are ordered left-to-right based on most recent activity. Simply click one to open its detailed history in the case panel below – the case you are on will be highlighted in the navigation. If the patient has many cases, they might extend off the screen to the left or right. Use the and arrows to browse the cases. If you’d like to start a new case for the patient, simply click the on the left side of this list.
The large area in the center of the screen will show all of the content of the particular case you are viewing: messages, photos, videos, questionnaires, refill requests, etc. You can scroll up and down to see it all – and each item will have detail regarding who sent it and at what time. You can always click attachments (e.g. photos, questionnaires) to see more detail.
Clicking the “Write a message to…” bar at the bottom of the screen opens the Compose Box, letting you write a message to the patient in that particular case. To return to the Dashboard, simply click the arrow at the top left of the screen – next to the patient’s profile photo.