You can issue a refund to a patient for a completed payment at any time in your Payments Activity screen:

  1. Open your Settings Panel by clicking the gear icon in the top-right corner of your dashboard.
  2. Under the ‘Payments’ heading in the left-hand menu, select Activity.
  3. Find the payment you would like to refund and click the three dots on the left-hand side of the row.
  4. Select Issue Refund – the patient will receive the refund within 1-2 days.

Note that only full refunds can be issued at this time.

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