If you’ve opted in to receive notifications from Hale, each time your doctor or someone from your doctor’s team sends you a message, you’ll hear a sound and receive a push notification. The app icon will also be updated with a red badge indicating the total number of new items. (If you are having trouble receiving notifications, or if you would like to enable them visit notification setting on your device)
If you are already using the app when you receive a message, you’ll hear the same sound and a notification will drop down from the top of the screen. Tapping this notification will immediately open the new message.