Ensure you have a good connection to your wireless or WiFi service. Messages must be sent to our secure servers before they are delivered to your doctor. Check your connection and try sending the message again.

If you sent a message but then cannot see it in your case, try quitting the Hale app and reopening it. Sometimes an inconsistent connection will allow the message to be sent, but not reflect that change in the app. Logging in again often remedies this.

If you continue to have trouble sending messages after checking your connection, please contact us at support@hale.co to report it. We’ll look into the issue right away.

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