While looking at a particular case, simply click the “Write a message to…” bar at the bottom of the screen. This opens the Compose Box, letting you write a message to the patient in that particular case. You can add attachments (e.g. a questionnaire) to the message by clicking the icons in the bottom left corner.
Closing the Compose Box by clicking the in the upper right corner will discard your message draft – but if you simply open another case or return to the Dashboard, you draft will be saved for the next time you open that particular case.When you are ready to send your message, click the button in the lower righthand corner. Your message will appear in the case timeline and will be delivered to your patient immediately.