You can issue a refund to a patient for a completed payment at any time in your Payments Activity screen:
- Open your Settings Panel by clicking the gear icon in the top-right corner of your dashboard.
- Under the ‘Payments’ heading in the left-hand menu, select Activity.
- Find the payment you would like to refund and click the three dots on the left-hand side of the row.
- Select Issue Refund – the patient will receive the refund within 1-2 days.
Note that only full refunds can be issued at this time.