For Providers

How do I create a Hale account?

Written by Support Team
Updated over a week ago

How do my patients get started with Hale?

Written by Support Team
Updated over a week ago

What browsers can I use to access Hale?

Written by Support Team
Updated over a week ago

Do I need an internet connection to use Hale?

Written by Support Team
Updated over a week ago

How much does it cost for patients to use Hale?

Written by Support Team
Updated over a week ago

What's included in Hale Premium?

Written by Support Team
Updated over a week ago

What's included in Hale Pro?

Written by Support Team
Updated over a week ago

What's the difference between annual and monthly plans?

Written by Support Team
Updated over a week ago

How do I change from monthly to annual billing?

Written by Support Team
Updated over a week ago

Can I switch from annual to monthly billing?

Written by Support Team
Updated over a week ago

Can I change my display name?

Written by Support Team
Updated over a week ago

How do I change my notifications settings?

Written by Support Team
Updated over a week ago

How do I change my password

Written by Support Team
Updated over a week ago

How do I change my profile photo?

Written by Support Team
Updated over a week ago

Where can I find Hale's Terms of Service?

Written by Support Team
Updated over a week ago

I'm having trouble logging in to my account.

Written by Support Team
Updated over a week ago

I'm not receiving notifications.

Written by Support Team
Updated over a week ago

Can I track usage and engagement metrics?

Written by Support Team
Updated over a week ago

How is the dashboard organized?

Written by Support Team
Updated over a week ago

What do the dashboard navigation icons mean?

Written by Support Team
Updated over a week ago

What are the different dashboard filters?

Written by Support Team
Updated over a week ago

Can I send my patient an attachment?

Written by Support Team
Updated over a week ago

What are the elements of patient cases?

Written by Support Team
Updated over a week ago

What are "Active" cases?

Written by Support Team
Updated over a week ago

How do I view my new messages?

Written by Support Team
Updated over a week ago

How are patient cards organized?

Written by Support Team
Updated over a week ago

What are flagged cases?

Written by Support Team
Updated over a week ago

What are the different elements of a case?

Written by Support Team
Updated over a week ago

Where will questionnaire responses appear?

Written by Support Team
Updated over a week ago

How do I attach a Mayo Clinic article to a message?

Written by Support Team
Updated over a week ago

Why aren't Mayo Clinic articles appearing when I click the icon?

Written by Support Team
Updated over a week ago

How do I view an existing case?

Written by Support Team
Updated over a week ago

How do I write a message to a patient?

Written by Support Team
Updated over a week ago

How do I start a new case?

Written by Support Team
Updated over a week ago

How do I view photos and videos sent by patients?

Written by Support Team
Updated over a week ago

How do I attach a questionnaire to a message?

Written by Support Team
Updated over a week ago

How do I delete a case?

Written by Support Team
Updated over a week ago

How can I flag or un-flag a case?

Written by Support Team
Updated over a week ago

How can I remove a case from the "Active" filter?

Written by Support Team
Updated over a week ago

When does a case become "Active"?

Written by Support Team
Updated over a week ago

How do I export case activity?

Written by Support Team
Updated over a week ago

Which chief complaints and triage questionnaires come standard with Hale?

Written by Support Team
Updated over a week ago

How do I send internal messages?

Written by Support Team
Updated over a week ago

What are the elements of the video visit window?

Written by Support Team
Updated over a week ago

How do I schedule a video visit?

Written by Support Team
Updated over a week ago

Tips for a great video visit experience.

Written by Support Team
Updated over a week ago

How do I schedule a visit in athenaNet?

Written by Support Team
Updated over a week ago

I can hear my patient, but I can't see them.

Written by Support Team
Updated over a week ago

Video visit troubleshooting.

Written by Support Team
Updated over a week ago

How do set up a video visit appointment type in Allscripts PM?

Written by Support Team
Updated over a week ago

How do I join a video visit?

Written by Support Team
Updated over a week ago

How do I know if a patient did/did not join a video visit?

Written by Support Team
Updated over a week ago

How do I get started with mobile collections?

Written by Support Team
Updated over a week ago

Who can create payment requests and view payment information?

Written by Support Team
Updated over a week ago

How often are funds transferred from Hale to my bank account?

Written by Support Team
Updated over a week ago

How do I modify my bank account information for deposits?

Written by Support Team
Updated over a week ago

What are Hale's collections processing fees?

Written by Support Team
Updated over a week ago

Why do I need to provide verification information process payments?

Written by Support Team
Updated over a week ago

How do I refund a patient payment?

Written by Support Team
Updated over a week ago

How do I create a new collections request?

Written by Support Team
Updated over a week ago

Does Hale Support connected devices?

Written by Support Team
Updated over a week ago

What connected devices does Hale support?

Written by Support Team
Updated over a week ago

Where can I see my patient’s connected device data?

Written by Support Team
Updated over a week ago

What data do I see from my patient’s connected device?

Written by Support Team
Updated over a week ago

How do I add a patient to Hale?

Written by Support Team
Updated over a week ago

How do I search for a patient?

Written by Support Team
Updated over a week ago

How do I see all of my patients in Hale?

Written by Support Team
Updated over a week ago

Can I filter my patient list?

Written by Support Team
Updated over a week ago

How can I access a patient's profile?

Written by Support Team
Updated over a week ago

What are the elements of the patient profile?

Written by Support Team
Updated over a week ago

Can I edit my patient's demographic information?

Written by Support Team
Updated over a week ago

Who can access patient data on Hale?

Written by Support Team
Updated over a week ago

What information is shared with patients from the profile?

Written by Support Team
Updated over a week ago

Who can see Notes added to a patient profile?

Written by Support Team
Updated over a week ago

Is my patient's data secure?

Written by Support Team
Updated over a week ago

Can I deactivate a patient?

Written by Support Team
Updated over a week ago