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For Providers
76 articles in this collection
Written by
Support Team
Getting Started
How do I create a Hale account?
Written by
Support Team
Updated over a week ago
How do my patients get started with Hale?
Written by
Support Team
Updated over a week ago
What browsers can I use to access Hale?
Written by
Support Team
Updated over a week ago
Do I need an internet connection to use Hale?
Written by
Support Team
Updated over a week ago
Pricing
How much does it cost for patients to use Hale?
Written by
Support Team
Updated over a week ago
What's included in Hale Premium?
Written by
Support Team
Updated over a week ago
What's included in Hale Pro?
Written by
Support Team
Updated over a week ago
What's the difference between annual and monthly plans?
Written by
Support Team
Updated over a week ago
How do I change from monthly to annual billing?
Written by
Support Team
Updated over a week ago
Can I switch from annual to monthly billing?
Written by
Support Team
Updated over a week ago
Account Settings & Notifications
Can I change my display name?
Written by
Support Team
Updated over a week ago
How do I change my notifications settings?
Written by
Support Team
Updated over a week ago
How do I change my password
Written by
Support Team
Updated over a week ago
How do I change my profile photo?
Written by
Support Team
Updated over a week ago
Where can I find Hale's Terms of Service?
Written by
Support Team
Updated over a week ago
I'm having trouble logging in to my account.
Written by
Support Team
Updated over a week ago
I'm not receiving notifications.
Written by
Support Team
Updated over a week ago
Can I track usage and engagement metrics?
Written by
Support Team
Updated over a week ago
Dashboard
How is the dashboard organized?
Written by
Support Team
Updated over a week ago
What do the dashboard navigation icons mean?
Written by
Support Team
Updated over a week ago
What are the different dashboard filters?
Written by
Support Team
Updated over a week ago
Messaging & Case Activity
Can I send my patient an attachment?
Written by
Support Team
Updated over a week ago
What are the elements of patient cases?
Written by
Support Team
Updated over a week ago
What are "Active" cases?
Written by
Support Team
Updated over a week ago
How do I view my new messages?
Written by
Support Team
Updated over a week ago
How are patient cards organized?
Written by
Support Team
Updated over a week ago
What are flagged cases?
Written by
Support Team
Updated over a week ago
What are the different elements of a case?
Written by
Support Team
Updated over a week ago
Where will questionnaire responses appear?
Written by
Support Team
Updated over a week ago
How do I attach a Mayo Clinic article to a message?
Written by
Support Team
Updated over a week ago
Why aren't Mayo Clinic articles appearing when I click the icon?
Written by
Support Team
Updated over a week ago
How do I view an existing case?
Written by
Support Team
Updated over a week ago
How do I write a message to a patient?
Written by
Support Team
Updated over a week ago
How do I start a new case?
Written by
Support Team
Updated over a week ago
How do I view photos and videos sent by patients?
Written by
Support Team
Updated over a week ago
How do I attach a questionnaire to a message?
Written by
Support Team
Updated over a week ago
How do I delete a case?
Written by
Support Team
Updated over a week ago
How can I flag or un-flag a case?
Written by
Support Team
Updated over a week ago
How can I remove a case from the "Active" filter?
Written by
Support Team
Updated over a week ago
When does a case become "Active"?
Written by
Support Team
Updated over a week ago
How do I export case activity?
Written by
Support Team
Updated over a week ago
Which chief complaints and triage questionnaires come standard with Hale?
Written by
Support Team
Updated over a week ago
How do I send internal messages?
Written by
Support Team
Updated over a week ago
Video Visits
What are the elements of the video visit window?
Written by
Support Team
Updated over a week ago
How do I schedule a video visit?
Written by
Support Team
Updated over a week ago
Tips for a great video visit experience.
Written by
Support Team
Updated over a week ago
How do I schedule a visit in athenaNet?
Written by
Support Team
Updated over a week ago
I can hear my patient, but I can't see them.
Written by
Support Team
Updated over a week ago
Video visit troubleshooting.
Written by
Support Team
Updated over a week ago
How do set up a video visit appointment type in Allscripts PM?
Written by
Support Team
Updated over a week ago
How do I join a video visit?
Written by
Support Team
Updated over a week ago
How do I know if a patient did/did not join a video visit?
Written by
Support Team
Updated over a week ago
Payment Features
How do I get started with mobile collections?
Written by
Support Team
Updated over a week ago
Who can create payment requests and view payment information?
Written by
Support Team
Updated over a week ago
How often are funds transferred from Hale to my bank account?
Written by
Support Team
Updated over a week ago
How do I modify my bank account information for deposits?
Written by
Support Team
Updated over a week ago
What are Hale's collections processing fees?
Written by
Support Team
Updated over a week ago
Why do I need to provide verification information process payments?
Written by
Support Team
Updated over a week ago
How do I refund a patient payment?
Written by
Support Team
Updated over a week ago
How do I create a new collections request?
Written by
Support Team
Updated over a week ago
Connected Devices
Does Hale Support connected devices?
Written by
Support Team
Updated over a week ago
What connected devices does Hale support?
Written by
Support Team
Updated over a week ago
Where can I see my patient’s connected device data?
Written by
Support Team
Updated over a week ago
What data do I see from my patient’s connected device?
Written by
Support Team
Updated over a week ago
Patient Panel & Profile
How do I add a patient to Hale?
Written by
Support Team
Updated over a week ago
How do I search for a patient?
Written by
Support Team
Updated over a week ago
How do I see all of my patients in Hale?
Written by
Support Team
Updated over a week ago
Can I filter my patient list?
Written by
Support Team
Updated over a week ago
How can I access a patient's profile?
Written by
Support Team
Updated over a week ago
What are the elements of the patient profile?
Written by
Support Team
Updated over a week ago
Can I edit my patient's demographic information?
Written by
Support Team
Updated over a week ago
Who can access patient data on Hale?
Written by
Support Team
Updated over a week ago
What information is shared with patients from the profile?
Written by
Support Team
Updated over a week ago
Who can see Notes added to a patient profile?
Written by
Support Team
Updated over a week ago
Is my patient's data secure?
Written by
Support Team
Updated over a week ago
Can I deactivate a patient?
Written by
Support Team
Updated over a week ago