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123 articles in this collection
Written by Support Team
For Providers / Messaging & Case Activity

How do I send internal messages?

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Written by Support Team
Updated over a week ago

Which chief complaints and triage questionnaires come standard with Hale?

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Written by Support Team
Updated over a week ago

How do I export case activity?

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Written by Support Team
Updated over a week ago

When does a case become "Active"?

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Written by Support Team
Updated over a week ago

How do I attach a questionnaire to a message?

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Written by Support Team
Updated over a week ago

How can I flag or un-flag a case?

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Written by Support Team
Updated over a week ago

How do I view photos and videos sent by patients?

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Written by Support Team
Updated over a week ago

How can I remove a case from the "Active" filter?

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Written by Support Team
Updated over a week ago

How do I delete a case?

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Written by Support Team
Updated over a week ago

How do I start a new case?

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Written by Support Team
Updated over a week ago

How do I write a message to a patient?

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Written by Support Team
Updated over a week ago

How do I view an existing case?

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Written by Support Team
Updated over a week ago

Why aren't Mayo Clinic articles appearing when I click the icon?

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Written by Support Team
Updated over a week ago

Where will questionnaire responses appear?

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Written by Support Team
Updated over a week ago

How do I attach a Mayo Clinic article to a message?

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Written by Support Team
Updated over a week ago

What are flagged cases?

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Written by Support Team
Updated over a week ago

How are patient cards organized?

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Written by Support Team
Updated over a week ago

What are the different elements of a case?

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Written by Support Team
Updated over a week ago

How do I view my new messages?

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Written by Support Team
Updated over a week ago

What are "Active" cases?

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Written by Support Team
Updated over a week ago

What are the elements of patient cases?

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Written by Support Team
Updated over a week ago

Can I send my patient an attachment?

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Written by Support Team
Updated over a week ago